Return & Cancellation Policy

1. No Return Policy

At this time, we do not accept returns as a general rule.

In exceptional situations, a refund or other resolution may be considered on a case-by-case basis, depending on the circumstances. We will always do our best to review each case fairly.

If you believe your order may qualify for review, please contact us at [[email protected]] with your order details. Please allow 1–2 business days for a reply, as time zone differences may apply.

Non-Returnable and Non-Exchangeable Items

We do not accept returns or exchanges for the following:

• Change of mind or personal preference
• Incorrect size, color, or style selected by the customer
• Damage caused by improper handling, misuse, or wear after delivery
• Normal wear and tear after use
• Accessories and related items unless they arrive damaged or incorrect

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2. Cancellation Policy

Cancellation requests must be submitted within 2 hours of placing your order.

To request a cancellation, please email [[email protected]] and include:

• Your order number
• Your full name
• The reason for cancellation

Cancellation Conditions

• If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.
• If your order has already been processed, packed, or dispatched, cancellation is not possible.

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3. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

Refused Delivery

If a customer refuses delivery for reasons other than verified damage in transit, the order is not eligible for refund.

Missed Deliveries

If the courier attempts delivery multiple times but the recipient is unavailable, no refund will be issued. Parcels are often held for 5–10 working days before being returned or destroyed.

Wrong or Incomplete Address

If the customer provides an incorrect or incomplete shipping address, including missing apartment, unit, or building details, no refund will be issued if the parcel is returned, lost, or destroyed.

Package Marked as Delivered

If the tracking status shows the package as delivered but the customer cannot locate it, the customer must first check with:

• The local post office or courier
• Neighbors
• Building management or reception

We are not responsible for theft, loss, or misdelivery after the courier has confirmed successful delivery.

For better delivery security, we recommend choosing express shipping where signature confirmation may be available.

Cancellation While the Package Is in Transit

Requests to cancel an order while it is already in transit and still within the stated delivery window will not be accepted.

Sale Items

All sale items are final sale and are not eligible for refund.

Size Issues

To keep our pricing competitive, we do not offer refunds or exchanges for sizing issues.

However, to make this easier for customers, we may offer a replacement option instead of requiring return shipping:

• For 50% of the original item price, we may send a replacement in the correct size or preferred variation, where applicable
• Shipping charges still apply
• Customs duties and taxes, if any, remain the customer’s responsibility

This option is intended to provide a more affordable and convenient solution than returning the original order.

Refusal to Pay VAT or Customs Duties

If the customer refuses to pay import duties, VAT, customs fees, or related charges, and the parcel is returned or destroyed, no refund will be issued.

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4. Refund Eligibility

Refunds will only be issued under the following circumstances:

Package Lost in Transit or Excessively Delayed

If tracking shows no meaningful movement and the package is not delivered within 30 working days, you may be eligible for a refund.

Damaged or Incorrect Items on Arrival

If your order arrives damaged or incorrect, please contact us immediately at [your email address] and provide:

• Your order number
• Clear photos of the item
• Clear photos of the packaging

After review and, where necessary, courier verification, we may offer a refund, partial refund, or replacement.

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5. Partial Refunds or Replacements

In some cases, we may offer a partial refund, store credit, or replacement item instead of a full refund.

Quality Issue with One Item in a Multi-Item Order

If one item in a set or order has a verified quality issue, we may send a replacement for that item or issue a partial refund for the affected portion only.

Minor Defects

Due to the handmade or delicate nature of some products, minor imperfections may occasionally occur. These may include:

• Loose threads
• Minor stitching irregularities
• Slight folds or puckering
• Small decorative imperfections
• Very minor dust marks or handling marks

If the issue is minor and does not affect use, we may offer compensation in the form of store credit, a coupon, or another reasonable solution.

If the defect is severe and makes the item unusable, we may provide a replacement or refund at our discretion.

Non-Quality Issues Not Eligible for Refund

The following are not considered defects and are not grounds for refund:

• Slight measurement differences
• Minor variation in appearance
• Color differences caused by screen or monitor settings
• Wrinkles or creases caused during shipping that can be corrected

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6. Returns and Exchanges in Exceptional Cases

If a return request is exceptionally approved by us, the following conditions apply:

• The item must be unused
• The item must be in its original condition
• The item must include its original packaging
• You must contact us first at [[email protected]] with your order details and reason for return

If your return is approved, we will provide the correct return address by email. Please do not return any item to the sender address shown on the original package.

Return Shipping Conditions

• Customers must use a trackable shipping service
• Customers must provide the return tracking number to us
• We are not responsible for lost return parcels
• Return shipping costs are the customer’s responsibility

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7. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 3–5 business days for us to process the refund. Depending on your bank or payment provider, it may take up to 5 additional business days for the funds to appear in your account.

If your refund is delayed, please:

• Check your bank or credit card statement
• Contact your bank or payment provider
• Contact us at [[email protected]] with your order details if the issue remains unresolved

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8. Contact Us

If you have any questions about this policy, or if you would like us to review a specific issue, please contact us at:[email protected]